Scotrail Satisfaction Plummets to 14-year Low

OLYMPUS DIGITAL CAMERAPassenger satisfaction with ScotRail has reached a 14 year low according to the watchdog Transport Focus.

Satisfaction dropped to 83 per cent, its lowest since 2002. This is down from 87 per cent in Spring of last year.

By comparison, Virgin Trains East Coast, which run from Scotland to London, celebrated a three year high of 91 per cent.

These figures come four months after ministers ordered a plan to improve punctuality, however this was an issue for passengers, as there was a six point decrease in punctuality.

The 83 percent satisfaction rate does, however, keep their levels higher than the recorded National Average.

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