Edinburgh Waverley station worst in Scotland for delays and cancellations

As an experienced train commuter, Michaella Wheatley gives an insight into how train delays from Edinburgh Waverley can impact everyday lives.

“The 15:35 service to Stirling has been delayed. Please listen for further announcements.”

The sigh that escaped my mouth was echoed across the platform. A quick glance around, and it became obvious that this was the last thing anyone wanted to hear. Frowns were plastered to almost all faces on platform 14 – and those who did not wear a frown wore a blank expression instead.

It was not that much of a surprise to hear my train was delayed. Unpleasant and disappointing? Yes, but shocking? No.

At least one train a week, out of the three Edinburgh to Stirling services I took, ended up being slightly delayed. This varied from the train being a minute late to arriving at the platform roughly a quarter of an hour after its scheduled time. For me, this meant waiting on the platform for longer, then being home a little later than planned.

It might not seem like a long time to me, but for those who had to catch another train, it was inconvenient. These are the commuters who are always hit the hardest when trains fail to run on time — the domino-effect of one delayed train, leading to missing the next train, and so on, is likely to ruin their plans completely.

Judging from some of the reactions to this announcement around me, it was easy to spot who would be missing their next train home.

In light of the importance of reliable train services and why they are important to commuters, consumer group Which? has uncovered the percentage of delayed and cancelled services for stations across the UK.

The company looked at the 20 busiest train stations outside of London and the ten busiest London stations from the beginning of this year to September 30, 2018, using data from the rail-performance tracking website On Time Trains.

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42% of all Edinburgh Waverley services end up delayed by more than a minute.

Three of Scotland’s train stations made the top 20 busiest stations in the UK: Edinburgh Waverley, Glasgow Queen Street, and Glasgow Central. Most services ran smoothly for both Glasgow stations, with Queen Street reaching only 39% of delays and Central on second place with 34%. The two Glasgow stations reported a 3% in cancellations on all services.

Edinburgh was ranked the worst station in Scotland, the 16th worst outside of London, even though it is the second busiest Scottish station after Glasgow Central.

Last week, Which? reported that 42% of all train services from Edinburgh Waverley are delayed, by one minute or more, or cancelled. The station’s cancellation rate was stated to be 4%.

However, since the end of September, these statistics have changed slightly.

The table below, including statistics from On Time Trains about Edinburgh Waverley’s performance over the past six months, reports the current percentage of delays and cancellations.

Edinburgh Waverley Station Performance

It is hoped that rail companies, as well as the government, will take notice of this report.

Alex Hayman, who is the Managing Director of Public Markets at Which?, said: “Passengers have told us reliability is hugely important to them. People have been left deeply frustrated at the unacceptably high levels of delays and cancellations which impact on their everyday lives.

“Passengers must be at the centre of the forthcoming Government rail review, it must look at performance targets to drive improvements in punctuality and reliability for passengers.

“The review must not be used as an excuse to delay real action to improve passengers’ experiences on the trains today. As a first step, the Government must introduce fully automatic compensation, ensuring more passengers get the money they are owed.”

In the Which? report, it is found that only eight train operating companies offer Delay Repay, and ScotRail is one of them.

This report from Which? comes a few weeks after ScotRail announced major changes to the train timetables, which will take effect in December, and are hoped to combat criticism from passengers about over-crowding trains during rush hour. The changes include faster journey times, more services, and more seats have been promised, but failed to announce how this would affect the punctuality of Scotland’s train, which is, at the end of the day, the biggest problem at hand.

 

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